Contact your mail service to overcome problematic packages
The Mail Call Center is also present to provide the best service to its customers. Each transaction relying on this delivery service guarantees complete convenience, following a specific flow. To date, shipping technology is still used daily, even though there are many other options available.
As a service provider specially presented by the state to ensure the satisfaction of its citizens, it continues to handle the sending of parcels in any form every day. The most well-known delivery that can be found in the use of this service is the provision of facilitation for correspondence.
Interest in sending goods through this service has long been supported. Due to information technology, which is still rare, as it is today, correspondence activities are the most tangible form of access to communication. Of course, this lasts for a long time.
However, nowadays it serves not only correspondence services. Over time, it can be used as a parcel delivery service based on a full state guarantee. It is not uncommon to meet the presence of packages in less pleasant conditions. Toresolve the issue, you can contact the Mail Service directly.
Check the status and status of your package
First , understand what kind of problem youare experiencing before you file a complaint. It is important to know this in advance so that the package tracking process runs optimally and cost-effectively. Problems that have already been detected will be easier and faster for officers to overcome.
However, if you don’t have a specific understanding of this, you can trust Post Office Call Center to help you find problems as well as solutions. Never hesitate to give an opinion, because it is always needed as a guarantee of safety, as well as professionalism in working to meet the needs of many people.
The activity of checking the status and condition of the shipment can be carried out individually or with the help of officers. As with receipts in other delivery services, the tracking system is implemented as a full support in overcoming problems that occur during the flow of deliveries in the field.
You can visit the https://www.posindonesia.co.id/id/tracking page as a checking address. This official site is given as a special access for customers to make it easy to check at any time. Because it is not limited to 24 hours, relying enough on a suitable Internet network.
Whenyou place a trust regarding the delivery of a package, make sure you have a special record of your identity. Or commonly known as delivery confirmation, which is useful for tracking the journey of a package. Just enter the number in the available field to see the location of each trip.
As the main guarantee of consultation with the Call Centre, the receipt number must be guaranteed in security. Keep it well until the packaged item reachesits destination pa da. This will make it easierfor you as a person involved in self-control activities.
Some items sometimes stop at a certain place for a long period of time. Correctly understand what problems can occur. Only a temporary movement or something unpleasant happened for several days. It is this kind of thing that must be clearly questioned as to what these conditions are.
Consult with mail service desks
One of the options for asking about the status of the package is to ask the officer directly. However, here the address that the customer can contact as the recipient of the package is the responsibility of the headquarters. HaloPos is the most appropriate choice in voice consulting.
Communication by voice must also pay attention to a particular ethics. You need to be able to control your emotions because it’s not necessarily the delivery problem that’s on the side of the obligation. There may be an error in entering the receipt number or an error in the address when specifying the destination as an identity.
Forward any complaints to the Postal Call Centre politely and clearly. There is no need to rush, as it may affect the kamu to convey something in detail. Contact HaloPos with the destination number 161 at the headquarters. As a whole, each problem will be supported by special priorities.
This service, which can be accessed for 24 hours, can be done anywhere. Officers will help find solutions, as well as guarantee the safety of the package. Make sure you provide a clear identity before entering the delivery process to match the data during the correlation.
The data that you need to prepare before contacting the Mail Call Center is quite simple. Only by providing a receipt number will the tracking process be faster and easier professionally. This method is already the duty of the officer to find a gaffe setiap that interferes with the kamu.
Take advantage of the available live chat feature
All information must be provided specifically to the customer without the need to limit or exaggerate. Providing your identity is strictly regulated as a guarantee of safety on the expedition. You cannot provide original information when you intend to ensure the complete security of the package.
Similar cases will be handled by the Mail Call Centre after contact via the live chat feature. The advantage is that communication proceeds without relying on voice messages and is considered more relaxed. Simply by writing, the information can be fully explained to the officer to be served.
The need to rely on this feature is not much different from voicemail. Every question asked is the same. There is no need to hesitate to determine which one is more effective. Every piece of information is provided entirely for the benefit of society. Just choose which step is the most convenient according to kamu.
This feature called VidaPos is available through the official website of the www.posindonesia.co.id. There will be many special access options available for customers. Click on the image with the illustration of the postal clerk in the lower right corner of the screen to start communicating using VidaPos without having to pay the registration fee.
Through VidaPos, customers only need to fill in a series of special data for review. Make sure there are no data entry errors so you don’t encounter new problems. Once you’ve confirmed that your data is safe, simply type in what you want to give to the officer you want to handle. The operator will direct this directly to the interested party.
Each response given can bel number of missed complaints kamu as a customer. Re-examine where the error lies so that the meeting place with the officer can be observed. This will ensure that the package is in a safe condition faster.
Schedule a post office visit
In addition to the number to contact, kamu can also visit directly the office, which is located near where you live. With this visit, you can also get special information related to the problems that are being experienced. You will definitely receive help until the problem is over and the package arrives safely without any flaws.
A similar thing that is important for preparation is data. As a full guarantee of transactions with forwarding services, personal data related to address information andspecial identification of the bag are the most effective tracking jamiin addition to the receipt number. This is the reason why its authenticity really needs to be preserved.
After successfully taking a number of steps in troubleshooting thepackage. Each delivery process will be re-checked by the Postal Call Centre.