Things to Request Through the AirAsia Online Call Center
Since August 2020, Air Asia has changed AirAsia’s call center to be easier through its online live chat service. If you now want to contact the airline, you can no longer use the once active call center number, but via live chat.
The live chat service provided by Air Asia is called AVA, which is short for AirAsia Virtual Allstar . AVA is a live chat system driven by artificial intelligence (AI) to serve customers in a complete and practical way, and it is always accessible.
AVA is a virtual assistant for Air Asia tasked with presenting all inquiries, even complaints from customers, automatically and online. This service itself can be accessed from the official AirAsia website, Facebook Messenger or WhatsApp application.
In this service, you will not be in direct contact with officers, such as using AirAsia call centers , but you will be connected to a computer or referred to as a chatbot. The content of the chat was automatically sent to you. Here are some things you can get from this live chat service.
Collect ticket bookings and flight changes
One of the things you can do using AVA’s live chat service is to book airline tickets. If you are ordering directly or by phone, you can order today only through this fully online service, which will be sent later by email address.
The way to book tickets is very easy. The first step is to press the icon that says “book flights” to book your flight ticket. Then, find this button in the main menu of the official website of Air Asia. After pressing the order button, you will be asked a few questions.
As a virtual assistant from the airline, AVA will ask you a few questions about the flight of the aircraft you ordered. In this process, you need to answer all the questions from the chatbot and follow the next steps. This process is almost similar to placing an order when using a manual AirAsia call center.
Once you’ve finished answering these questions, AVA will direct you to the next page with additional possibilities. This includes adding luggage, selecting airplane seats, and ordering various types of food and beverages. After that, enter your name in the given field, and then make a payment.
Online ticket reservation is completed without manually passing through the AirAsia call center . And now, just wait for your ticket to be sent to your email address. You can also check the flight status of the aircraft during the period before the flight and make changes to the reservation made.
Check Air Asia Promo Using This Service
Not only to book airline tickets and make various changes easier, this AVA online service system can also be used to receive information about the various promotions offered by Air Asia. Of course you want to know that , right? The method is very easy to do.
In this AirAsia live chat call center system, you can type the words “promotion fee” or “promotion” into the chat room with AVA. Then, you will receive a response from the Air Asia chatbot. The answer is in the form of tips, not a list of airline promotions offered.
As a virtual assistant, AVA live chat will provide assistance by offering tips on how to find promotions on the official website of this Ai r Asia airline. It will direct you to click on the section that says “Promo Radar” to find out about the various promotions offered by AVA, Air Asia and other airlines.
One of the promotions offered by Air Asia is to benefit its customers who join Air Asia BIG and pay using Air Asia BIGPay. There are also other discounts or benefits that you can enjoy. You just need to try the information from AVA.
Don’t worry about refunds, because AVA can help you
In the processing of air travel, of course, sometimes you encounter various obstacles and problems in the booking process. For example, you can cancel a flight schedule or a rescheduled trip at any time for specific reasons, or even accidentally book a double flight ticket.
You may also encounter errors in the payment process, for example, you paid n twice on the same ticket . Of course, if you do not issue a refund or refund that you have already given to the Air Asia airline, it will be very harmful.
However, you get it easy. Because you can handle it quickly and easily thanks to the AirAsia call center system, which has been changed to be completely online and automated. You just need to take advantage of the live chat service, namely AVA, as a virtual assistant for you and change the call center.
As usual, you open a chat room with AVA. In the main menu, you can select the “refund” section, then proceed to the next processing, that is, the “refund request”. After that, you can choose what kind of refund you need, for example, due to double payment.
After the procedure, you must provide a PNR code, which you can find in the flight plan . Then, follow the next steps and prepare for the additional request of some important documents. Even without a manual AirAsia call center , all your business can be handled optimally by Air Asia.
Share Your Complaint via Live Chat
Every service provided, of course, there are parties who think that they are not optimal. Therefore, every company certainly opens up the opportunity to present customers’ complaints as a form of criticism and correction for future improvements. Therefore, Air Asia also offers the opportunity to file a complaint through this live chat service.
Even without going through the AirAsia call center, customers can flexibly submit various complaints and entries to AirAsia airline. As always, you can chat live with AVA and inform about your complaints.
The submission of this complaint is quite different. You will be given a dedicated link address to respond to your complaint or complaint. Previously, in the chat room with AVA, you had to type “feedback” or “feedback” and then write “complaint”.
Then, follow the next steps and if you received a special feedback link, the customer can immediately fill it out and forward what the customer complaint is. When you’re done, click send and wait for the airline to send you a response email.
As a reliable airline, Air Asia strives to provide the best service to its customers without limits at all times. Therefore, this live chat service is here to make it easier for you to interact with the airline. Even if there is no longer an AirAsia call center , you will feel maximum comfort.